Noko respects your privacy and is committed to protecting your personal and business data. This Privacy Policy explains how we collect, use, and safeguard information across our systems — including Noko POS+, Noko TradeLink, and Noko Order Management System.
1. Information We Collect
- Retailer Data: Shop name, contact details, operator IDs, and transaction history
- System Usage: Logs of actions taken within the system (e.g., sales, orders, exports)
- VAS/Fintech Transactions: Data required to process airtime, electricity, payments, and transfers
- Support Interactions: WhatsApp, phone, and technician visit records
2. How We Use Your Data
- To operate and improve our systems
- To provide support and training
- To ensure audit safety and traceability
- To comply with licensing and regulatory requirements
3. Data Sharing
- We do not sell or share your data with third parties without consent
- VAS and fintech transactions are routed through licensed providers with secure APIs
- Technician visits and support logs are stored for accountability
4. Data Security
- All data is stored with audit-safe logs and protected backups
- Operator actions are timestamped and traceable
- Backup/restore features ensure recovery in case of hardware failure
5. Your Rights
- You may request access to your data
- You may request deletion of non-essential personal data
- You may opt out of non-critical communications
Terms of Use
These Terms govern your use of Noko systems, including Noko POS+, Noko TradeLink, and Noko Order Management System. By using our products, you agree to the following:
1. Licensing
- Systems are licensed per device or per shop
- Unauthorized duplication or tampering is prohibited
2. Operator Responsibility
- Operators must be trained and authorized
- Misuse or negligence may result in suspension or investigation
3. System Integrity
- All actions are logged and traceable
- Attempting to delete or manipulate logs is strictly prohibited
4. Support & Escalation
- Support is provided in three tiers: self-help, phone, technician visit
- Abuse of support channels may result in restricted access
5. Compliance