Three Levels of Support - We don’t just install, We empower
At Noko, support isn’t an afterthought — it’s built into every phase of your journey. From onboarding to daily operations,
we offer layered support and hands-on training to ensure every operator is confident, capable, and audit-safe.
Self-Help Tools
Access our growing library of support resources: Step-by-step training videos. Downloadable user manuals, WhatsApp support bot for quick answers.
Telephonic Support
Speak directly with our support team during working hours for guided troubleshooting and escalation. On-Site Technician VisitIf the issue can’t be resolved remotely, we dispatch a technician to your location for hands-on resolution.
Training & Onboarding
For Noko POS+ and Noko Order Management System Physical, hands-on training during onboarding. One-on-one handholding until the operator is confident and fully trained Operator-focused, scenario-based learning.
For Noko TradeLink
Easy-to-follow user manuals. Short, focused training videos for retailers and suppliers.
